"Shopping Guide" for international customers
Below is a “Shopping Guide” for international customers.
Please read through carefully and follow the steps as we guide you through your purchase.
Do double check before sending us your order form, especially if this is your first time order.
Thank you for shopping at NaNa-NaNa!
Shipping cost example (1 item)
Oceania / North America / Central America / Middle and Near East 2000JPY
South America / Africa 2400JPY
- Order Form
- Online Shopping Process
- Payment Method
- Shipping fee, shipping method and delivery
- Returns & Exchanges of purchased items
- Customs duty fee
- Contact Us
1, Fill in the order form.
Please include product code, name, size, color, your name and email address.
2, Send the filled order form.
After double checking your form, click the "send" button.
3, Receive an email regarding payment
We will send you an email regarding your payment, which will include a payee of PAYPAL.
(Even if you do not have an account, PAYPAL can be used by anyone with a credit card.)
4, Pay by PAYPAL
Please click the URL in the email and complete the payment.
(If we do not get confirmation of your payment within 5 days, your order will be canceled.)
5, We will send you an email with your order number once your package is shipped.
(After we receive your payment, we will ship the item within 2~3 business days.)
6, You will receive the item you have ordered!
All items will be sent by EMS. We will send you an email regarding shipping fee once we receive your order form.
Below website will help you determine your approximate shipping fee:
Shipping will take about 3 to 10 days.
We will send you a shipping completion email with your tracking number so that you can track the status of your shipment.
To track your order, please use below site:
We will not accept returns and exchanges of any items purchased from our online store.
Please make sure to double check your selected items before purchasing.
We apologize for the inconvenience.
Please be aware that some items may be subject to additional customs duty fee.
If you have any question or need further assistance regarding online shopping, please contact us by sending an email.
We will get back to you as soon as possible.